The Evolution of Digital Transformation: From Automation to CX First
By Debdulal Bagchi, Deputy Director – Digital Services, Department of Analytics, Performance and Innovation, City of Syracuse In today’s rapidly
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Author: cxomagazine
Digital Transformation of Retail & E-commerce Brands
By Ravikanth Raparla, Vice President, Digital Products, SAADIA Introduction In an era where digital technology reshapes market landscapes with lightning
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Customization is a Must for Data Visualization Software
By Ryan Laspina, Associate Director, Admissions Data Analytics, Shenandoah University What makes a premier data analyst? Many traits can be
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Is AI Enhancing or Replacing Education?
By Ron Bekkerman, Head of Leir Research Institute for Business, Technology, and Society, New Jersey Institute of Technology Why do we
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Reasonable Cybersecurity: The Evolving Role of Board and Executive Management
By Elise Elam, Digital Risk Advisory and Cybersecurity Partner, BakerHostetler The importance of having a robust and evolving cybersecurity program
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Use of Data Science Technologies for Healthcare Professionals
By Mohammed Quazi, Ph.D., Assistant Professor-Data Scientist | Statistician, School of Nursing, West Virginia University As someone who has been
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Generative AI: Unlocking Strategic Value in Business Transformation
By Dr. Giancarlo Crocetti, Assistant Professor, St. John’s University Lately, I noticed a tsunami of advertisements promising that you will
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Boring But Critically Important – Electric System Reliability
By Tom Butz, Utility Planner/Senior, Minnesota Power In the arena of emerging technologies, there are a number of very boring
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The Tech Director May Be the Biggest Risk
By Greg Rodriguez, Director of Information Technology/Chief Security Officer, Nashua School District It is okay not to know, but it
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