Digital Transformation and the customer experience
By Laura Downing, Sr. Director – Digital Strategy and Transformation, Teleperformance What is ‘customer experience’ (CX)? Unlike customer service, customer
Read More
Author: cxomagazine
Visual Synthetic Data Generation: a Paradigm Shift for Computer Vision
By Guglielmo Iozzia, Associate Director – Data Science, ML/AI, Computer Vision, MSD Computer Vision (CV) is a branch of Artificial
Read More
Why Classifying Data Is a Security Issue
By Carl Herberger, VP of Security Services, CyberSheath Most of the rhetoric we hear in cyber defense boils down to
Read More
Rx for CX: Three Ways Traditional Healthcare Organizations Can Boost the Customer Experience and Provide Next-Level Care
By Dave DeLellis, GM, Healthcare at ibex Traditionally, the healthcare industry has embraced change in fits and starts. But today,
Read More
The Really Simple Guide to Navigating Health Care Technology Innovations
By Hari Harikrishnan, Chief Innovation & Product Officer, The Cerebrus Group We hear about technology-enabled healthcare innovations constantly. Peloton’s camera
Read More
Data is Disrupting Private Credit, Driving the Asset Class Digital
By Joshua Masia, Chief Product Officer, Finitive Over the past few years, institutional investors have increased their allocations to private
Read More
Enabling a Seamless Customer Experience: The 4 Pillars of Experiential Excellence
By Waseem Kawaf, Vice President, Global Digital Experience, STANLEY Security In the last two years, there’s been an acceleration of
Read More
Dealing with Big Challenges on Small Scale
By Allan Chen, VP of Institute Technology and Chief Technology Officer, California Institute of the Arts Today’s information technology world
Read More
Hey Startup, You’re Missing the Mark on Healthcare’s Culture & People
By Craig Ahrens, Digital Health Leader & Entrepreneur Healthcare innovations are changing a growing industry at an incredible pace, making
Read More